Shipping & Returns

 

ORDERS

Orders may be placed online at XXXX at any time. Orders will be confirmed within 24 hours by a representative. Most items will ship within 3-5 business days, provided the items are available in stock. If an item is not in stock, a representative will contact you with an estimated delivery date. Estimated delivery times for items not in stock are between 2-4 weeks. If the item is ready before the allotted window, the item will ship as soon as it is complete. You will be notified via email when your order ships.
 

Orders placed during holiday seasons or when there is a high volume of orders can take longer that the allotted time window. A sales representative will notify you if the production time is longer than usual.
 

INTERNATIONAL SHIPPING

 

We currently offer FedEx Express for international orders which typically takes up to 4 business days. XXXX is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please check with your local customs office about rules and regulations that may apply to you. A helpful link to calculate how much you will be charged for customs depending on your country is dutycalculator.com.  Please note, however, even with these shipping methods, transit times may vary due to customs delays. If you’re having trouble with your order, please don’t hesitate to contact us.

For any questions about your order, please email info@biotopprofessionalusa.com
 

RETURNS & EXCHANGES

ALL SALES ARE FINAL. We do not offer exchanges or refunds at this time.

Warranty

 

All items are Made in xxx. Your Item has been reviewed and approved by the SII, The Standard Institution of Israel, approved by the Minister of Industry and Trade. 

      

FAQ

SITE INFORMATION
 

We make every attempt to ensure that our online catalog of products is as accurate and complete as possible. Unfortunately, it is not possible to ensure that it may not be completely free of human or technological errors. We reserve the right to correct any errors, inaccuracies or omissions -including after an order has been submitted- and to change or update information at any time without prior notice. Prices and descriptive information or imagery are subject to change without notice. If a product’s listed price is lower than its actual price, we will contact you prior to processing the order to confirm the new price. Should you not want to continue with your order at this time, it will be cancelled. We will not honor inaccurate or incorrect pricing. We do not negotiate the prices of our products.
 

SITE IMAGERY
 

Product imagery may be subject to change without notice. All products are shot to show as much detail as possible, some products may appear larger or smaller than their actual size. Also, be aware every computer monitor has different settings so color and size may vary.

BIOTOP PROFESSIONAL

SERIES

911 Quinoa

911 QUINOA

007 Keratin

007 KERATIN

69 Curly

69 PRO ACTIVE

20 Volume

20 VOLUMIZING BOOST

24K PURE GOLD

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